The Pines is working diligently to establish Skype as an alternative means of communication between family members and residents. Family members that wish to video conference with their loved one will need to download the Skype App and create an account. You may either contact Kim Chase, Resident Care Liaison, at kchase@cattco.org or complete the Skype Request Form to be placed on the list for an appointment to Skype.
The Pines Healthcare and Rehabilitation Center recognizes the hardship that COVID-19 has caused residents and families. Please be assured that we are taking every precaution to protect the health and psychosocial well-being of each and every resident in our care.
Pursuant to New York State directives, all staff are screened prior to the start of their shift to ensure that they are not actively ill, and housekeeping is focused on infection control. Activity staff have focused on in-room activities and are working to come up with creative solutions.
Effective immediately and per the New York State Department of Health and Governor’s orders, the Pines Nursing Homes are closed to all visitations until further notice.
We are encouraging resident family members and friends to make phone calls and are currently making arrangements for the use of “Skype” to allow for video-conferencing. Contact the facilities directly to make arrangements for a “Skype” visit. Please note that you will need to have the “Skype” app on your smart phone to utilize this service.
Dear Resident, Family Members and Staff,
The purpose of this letter is to share IMPORTANT INFORMATION regarding actions currently being taken at The Pines of Machias and Olean to address the Corona Virus (COVID-19) Health Emergency that is taking place across the country. Under the guidance of the New York State Department of Health and the National Centers for Disease Control, all nursing homes and health care entities are being directed to enhance current policies and procedures that will assist in keeping our most vulnerable populations safe.
